When Mr. Anis arrived at Fakeeh University Hospital in an emergency, he and his wife, Jolie, experienced firsthand the care and compassion that run through every level of the hospital. In this heartfelt testimonial, they share their story in their own words.
From the very first moments, their experience was reassuring. The process of admitting Anis was smooth, and Jolie was briefed honestly and clearly by the doctors about her husband’s condition, something she deeply appreciated during such a difficult time. Anis was cared for by Dr. Wassan and her team, and by Dr. Tufo, who took the time to explain each step and offer hope when the family needed it most.
What stayed with Jolie was the genuine compassion she witnessed from every member of the team, from the doctors and nurses to the caregiving and security staff. For her, it was clear that caring for patients was not the work of one person, but a shared culture felt throughout the hospital.
That realization came with a meaningful personal connection. Jolie recalled working with the our CEO, years earlier, when he spoke about patient care being at the very heart of a brand. Seeing that same philosophy come to life at Fakeeh University Hospital made the experience all the more moving.
“I really saw how patient care was, and the passion to serve patients. It’s actually trickling down from the top to everybody in this hospital. It’s everywhere. It’s the culture. I would like to thank the whole staff of Fakeeh from the bottom of our hearts.” — Jolie
Stories like this reflect what matters most to us: caring for every patient with skill, honesty, and genuine compassion, at every step of their journey.
