Person-Centered Care at Fakeeh University Hospital

Our Philosophy: You Are Not Just a Patient - You Are a Partner

When you enter our hospital, you are seen as a whole person, not just a diagnosis. Our philosophy is grounded in

• Respect for your beliefs, background, and preferences
• Empathy and Compassion in every interaction
• Empowerment through shared decision-making and education across your care journey
• Collaboration, Transparency and Trust in communication and planning
• Family and Care Partner Involvement as a standard, not an exception

We ensure that every patient feels seen, heard, and supported throughout their journey with us.

1. A Team That Knows You

We deliver care through an interdisciplinary, team-based approach powered by collaboration, not silos. Our model is based on

• Interdisciplinary teamwork where physicians, nurses, pharmacists, therapists, and allied health professionals work together
• Teams that consult collectively, ensuring the best possible outcomes through comprehensive, well-rounded decision-making

Your care is not managed in isolation—it is guided by a team of experts focused on your holistic well-being.

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2. Active Role for Patients and Care Partners

Patients are encouraged to define their care preferences and involve trusted care partners in every step. We welcome Care Partners as essential members of the care team. At Fakeeh University Hospital, Care Partners:

• Active participate in handovers, rounds, and discharge planning
• Participate in planning and transitions of care
• Provide support during hospitalization

We build care with you, not for you.

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3. Academic and Research-Driven Excellence

As an academically driven hospital, we integrate

• World-class medical care, evidence-based protocols, and cutting-edge research
• International affiliations and collaborations that enhance learning and innovation
• Ongoing education for our staff on the latest Person-Centered Care principles

This allows us to provide the right care, at the right time, for the right patient, based on the best available evidence and aligned with patient values.

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4. Co-Design Structures & Processes

We believe that healthcare systems should be shaped with patients, not just for them. At Fakeeh University Hospital, patients and families are meaningfully involved in co-designing services and shaping the future of care. This includes:

• Participation in the Patient Advisory Council (PAC)
• Involvement in Performance Improvement (PI) projects to enhance facility, safety and experience
• Contributions to community meetings on public health and wellness
• Engagement in the recruitment and orientation process
• Providing feedback and ideas during the design of new services and clinical areas
• Co-evaluating and shaping the implementation of new technologies and digital health systems.

These initiatives reflect our commitment to transparency, trust, and continuous improvement through partnership.

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5. Patient Advisory Council (PAC)

The voice of our patients and families is embedded in our operations through the Patient Family Advisory Council (PAC). This council:

• Collaborates with hospital leadership on service design and quality improvements
• Advises on patient safety, communication, and experience initiatives
• Shapes our policies, materials, and physical spaces to reflect real needs

Together, we listen, learn, and continuously improve.

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6. Community Engagement: Extending Care Beyond Hospital Walls

At Fakeeh University Hospital, person-centred care extends into the community we serve. We actively build strong, trusting relationships with the people, families, and populations beyond our facility by:

• Organizing community health talks and awareness campaigns on prevention and wellness
• Hosting public forums and listening sessions to understand community needs and expectations
• Participating in local events, school outreach programs, and corporate wellness activities
• Collaborating with non-profits and government health initiatives to serve under-represented groups
• Involving community members in service design, health education, and program evaluation

This shared responsibility for health strengthens our social impact, fosters public trust, and supports a healthier, more informed population.

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7. Staff Engagement: Empowering the People Who Care

Our staff are the foundation of our person-centred culture. At Fakeeh University Hospital, we invest in creating a supportive, inclusive, and empowering environment for all employees by:

• Educating every team member on Person-Centered Care principles and communication skills
• Involving frontline staff in decision-making, quality improvement, and innovation projects
• Encouraging open feedback through staff forums, wellness surveys, and recognition programs
• Fostering a culture of safety where all voices are heard and respected
• Promoting well-being, resilience, and work-life balance through staff health and wellness programs
• Celebrating staff contributions that align with our mission of compassionate, respectful care

When staff feel valued and supported, it reflects in how they care for patients and each other. We believe engaged caregivers create healing environments.

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8. Smart Technology for Smarter Care

Technology at Fakeeh University Hospital is used to enhance the human connection, not replace it. Our smart systems include:

• Real-time EMR integration to support shared decisions
• Automated medication management to reduce errors and improve safety
• Fully paperless operations to streamline patient journeys
• Patient infotainment systems offering comfort, education, and entertainment during stays

Digital innovation enables more personalized and efficient care, supporting our person-centred approach.

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9. Healing Environment by Design

The Fakeeh University Hospital is designed to heal beyond medicine, with

• A green, natural lights and family spaces that reduces stress and promotes wellness
• Energy-efficient, LEED-certified facilities to support sustainability and environmental health
• Thoughtful design elements that promote comfort, privacy, and well-being for patients and families

At Fakeeh University Hospital, the environment is part of the healing journey.

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