This exclusive, invitation-only membership offers access to a premium healthcare experience, featuring a dedicated Relationship Management, customised benefits, comprehensive concierge services, and rewards for maintaining health compliance.
Membership in Mada is by invitation only, ensuring every member receives the exclusive, undivided attention they deserve.
Four carefully crafted tiers - Excellency, Platinum, Gold, and Silver - each delivering a distinctive level of privilege and reward.
Enrolment is complimentary. Once invited, you simply receive premium care, curated benefits, and meaningful rewards.
Each tier is a reflection of your relationship with Fakeeh Health, built on trust, loyalty, and an unwavering commitment to your wellbeing.
With Mada, your commitment to following medical guidance is recognised and celebrated.
Earn points every time you take positive steps in your health journey.
Points can be redeemed for all Fakeeh Health services. (T&C's apply)
All Mada Points are valid for 12 months from the date of issue. Members receive a monthly points statement by email showing opening balance, points earned, points redeemed, points expired, and closing balance. Expired points cannot be reinstated. Points cannot be used for already discounted services/products.
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Have a question not answered below? Your Relationship Manager is always happy to assist.
Mada is an invitation-only programme. Membership is extended by Fakeeh Health to select patients based on their healthcare relationship with us.
No. Enrolment in Mada is entirely complimentary. There are no joining fees, annual fees, or
hidden charges. Membership is a reflection of your valued relationship with Fakeeh Health,
and all benefits are available from the moment your membership is activated.
Mada has four tiers: Silver, Gold, Platinum, and Excellency. Your tier is assigned by the
Mada programme team at the time of invitation, based on your healthcare profile and
relationship with Fakeeh Health. Tier upgrades are reviewed periodically and may be offered
based on continued engagement, loyalty, and points accumulation.
Mada Points are earned automatically with every eligible interaction - outpatient visits,
inpatient admissions, laboratory tests, pharmacy transactions, and patient referrals. 10 Mada Points equal to AED 1 and can be redeemed against eligible services at Fakeeh Health.
Your Relationship Manager (RM) is a dedicated healthcare concierge assigned specifically to your membership. They handle all aspects of your Fakeeh Health experience - from booking appointments and coordinating insurance pre-authorisations, to escorting you within the hospital and scheduling follow-ups. Upon enrolment, your RM will contact you within 24 hours and provide their dedicated contact number for direct access via WhatsApp and call.
Gold, Platinum, and Excellency members receive one complimentary comprehensive annual
health check-up per membership year. This is coordinated by your Relationship Manager and
includes diagnostics, laboratory work, and a physician review. The check-up is available once
per calendar year and cannot be carried forward or exchanged for a cash value.
Please contact Mada program team for details.
Yes. Mada members earn 1000 points for each patient they refer to Fakeeh Health
who subsequently registers as a patient and avails our services. The referred patient's tier eligibility is assessed
independently by the Mada program team. Please ask your Relationship Manager about
the referral process.
Yes. Mada Points are valid for 12 months from the date they are issued. Your monthly
points statement will include expiry reminders so you always know when points are due to
expire. Expired points cannot be reinstated; however, expiry dates are highlighted in
advance so you have time to redeem them.
You Can redeem Mada points for any Fakeeh Health Services(s) while making payments. Simple ask one our Customer Services Officers for assistance.
Please note that Mada Points cannot be redeemed for products or services that are already discounted .
